Delivery in France and abroad

What are the delivery charges ?

Depending on the weight and composition of your order, different levels of shipping are available.

In the case of a particularly voluminous order (eg several furniture articles), the customer service could contact you to arrange a special delivery, with an appointment.

The big furniture is available in store only. To be put in contact with our store customer service and order, click on "Contact Us" on the product page.

METROPOLITAN FRANCE, CORSICA AND MONACO

Delivery is ensured through the Point Relais So Colissimo services (classic delivery 2-3 days from the expedition date), Colissimo services (classic delivery 48h from the expedition date) for metropolitan France, Corsica and Monaco.

 Tarifs Livraison EN UPS

 

INTERNATIONAL :

International delivery services is ensured through the UPS services (2-7 days from the expedition date).

Tarifs Livraison EN UPS

 

What is the delivery time ?

For each order placed before 1pm, Monday to Friday, your order will be shipped the same day. If you order after 1pm, your order is shipped the next working day.

The following delivery times are given as indication and depend on the day and time of your order, as well as the selected carrier.

We are commited to respect a maximum delivery date, given to you during the placement of your order and indicated on the order confirmation.

 Metropolitan France, Corsica, Monaco : 1 to 4 days

Other destinations : 2 to 7 days

 

For more information on delivery times, please contact our customer service by email eshop@merci-merci.com 

or by phone at +33 (0)1 80 05 29 67, Monday to Friday, from 10h to 18h (GMT +1 time zone and except French holidays).

 

Where is my order ?

You can follow your order in your customer account as soon as your order is given to the carrier.
Your tracking number will also be sent to the email adress you gave for the subscription.

If you can not find this tracking number, or if you can not follow your order, contact our customer service which will give you the information you need.

 

What happens if I'm not in ?

In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.
Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.
In case the timeout is attributable to you (the delivery address you provided was not correct or you are not past (e) pick up the package within 15 day period), the costs forwarding the package will be at your expense.

 Know more about the delivery tracking

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