Customer service


Wish to know more about an item presented in our eshop? Have questions about an order you made? Need help placing an order?”

Contact our Customer Service department

By telephone on +33 (0)1 42 77 73 58, Monday to Friday from 10am to 5pm
Ou by email at : [email protected]

For any questions concerning your order, please have your order number ready (found on your delivery slip or your order confirmation email).



The store is open Monday to Friday, 10am to 7:30pm.

For any questions concerning a purchase made in our store, please contact directly our Store customer service :

By email : [email protected]


The benefits of your mobile Friend of Merci card

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One sole registration

  • No more need to register, the Friend of Merci gives you access to all our offers

Save time

  • During our private sales, the invitation shows up automatically on your smartphone, all ready for checkout

Stay connected

  • Find all the pratical information on the back of your Friend of Merci card and be the 1st to learn of our latest news.

Take advantage of our Concierge Service

  • Benefit even more and access our in-store concierge service.

Tax Refund for purchases in store

A 12% tax refund is given to those who reside outside of the European Union for more than six months per year. 
The conditions to take advantage of this tax refund are: 

- Purchase goods at a minimum value of 175.01 € per day at merci. 
- Produce your passport and your printed receipts on the same day as you made your purchase. 

Tax discount made while you are at the cash register.

Gift Card

Give a merci gift card. With a gift card, the person of your choice can make purchases at their convenience, once or several times. 
Valid for one year, the gift card can be for any amount. Gift card is only available for shopping in store.

Delivery abroad

Merci offers a personalised purchase service with tailor-made delivery for your purchases in store. 
Depending on your needs, the merci team offers you different options for deliveries anywhere in the world. 
For further information, contact us at [email protected] or by telephone : +33 (0)1 42 77 00 33.





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Continue shopping
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