Help

1. Navigation Help

2. Help with placing your first order

3. Order

4. Products

5. Delivery

6. Returns

7. Payment 

8. My customer area

9. Protection of personal data

10. Contacts

11. General terms and conditions

 

 

1. Navigation Help

I am looking for a particular item.

The better way to find a particular item that you have identified is to check the model name of the article (eg Tolix chair, Genie scarf... ), or the reference at the end of the description on the product page (eg ME13MMGITANE).
This name appears on the label of the model shop, and is visible under each product on the e-shop.
If you want a model that you saw in the press, it certainly appears in one of the first lines of its class. You can also search for an item by typing its name into the search engine of the website.

I want to refine my search without seeking a specific item

If you want to display only the blue skirts, it is possible!
In each section category are filters on the horizontal bar at the top.
You can restrict the display of items in your size or color for example, to classify them according to your desires!

I want to review the entire store/ edit my search

You’ve searched and you wish to modify the criteria?
Clear criteria that you no longer want appear and / or check your new desires.
To review the entire class (all sweaters, all chairs), click on "delete all" to cancel your current search.

I cannot find an item on the website

The site catalog presents a selection of the range of products you can find in the Merci store located at 111 Boulevard Beaumarchais 75003 Paris
Despite your search on Merci’s website, you cannot find the item you are looking for?
You can contact our Customer Service, describing to them more precisely the item of your search (type of product, color, size, material…). We will reply as soon as possible.

 

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2. Help with placing your first order

Do you deliver outside France?

We deliver nearly 80 destinations worldwide. You will find in the table below the list of these destinations :

Countries
Albania, Argentina, Australia, Austria
Bahrain, Belgium, Brazil, Bulgaria
Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic
Denmark, Dominican Republic
Egypt, Estonia
Faroe Islands, Finland, French Guiana, French Polynesia
Georgia, Germany, Greece, Guadeloupe
Hong Kong, Hungary
Iceland, India, Indonesia, Ireland, Israel, Italy
Japan
Latvia, Lebanon, Lithuania, Luxembourg
Malaysia, Maldives, Malta, Martinique, Maurice, Mexico, Moldova, Montenegro
Netherlands, New Caledonia, New Zealand, Norway
Paraguay, Poland, Portugal
Qatar
Réunion, Romania, Russia
Saint-Martin, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland
Taiwan, Thailand, Turkey
Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay
Venezuela, Vietnam

What are the delivery charges?

Depending on the composition of your order, three levels of shipping are available, divided as follows :

  • RATE 1 : commands composed of low volume products (fashion, accessories, stationery ...)
  • RATE 2 : commands composed of small furniture orders up to three (3) items included (chairs, ...)
  • RATE 3 : commands composed of small furniture four (4) articles and more.

In the case of a particularly voluminous order (eg several furniture articles), the customer service could contact you to arrange a special delivery, with an appointment.

The big furniture is available in store only. To be put in contact with our store customer service and order, click on "Contact Us" on the product page.

Metropolitan France, Corsica and Monaco :

Delivery is ensured through the Colissimo services (classic delivery 3-5 days) or Chronopost (express delivery 1-2 days) for metropolitan France, Corsica and Monaco.

 Rate 1 Rate 2  Rate 3 
Colissimo 48h Chronopost 24h Colissimo 48h Chronopost 24h Colissimo 48h Chronopost 24h 
6,90 € 13 € 17 € 24 € 24 € 34 €

International

Delivery services is ensured through the Colissimo Expert International and Colissimo Expert Outre Mer services (3-8 days).


CountryRate 1Rate 2Rate 3
Germany, Belgium, Luxembourg, Netherlands 13 € 19 € 28 €
Spain, Italy, United Kingdom, Switzerland 16 € 23 € 31 €
Austria, Denmark, Ireland, Portugal 17 € 27 € 41 €
Finland, Faroe Islands, Norway, Sweden 21 € 33 € 48 €
Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia 24 € 54 € 87 €
Albania, Bulgaria, Croatia, Cyprus, Estonia, Georgia, Latvia, Lithuania, Malta, Moldova, Montenegro, Romania, Russia, Serbia, Turkey, Ukraine 24 € 56 € 94 €
Guadeloupe, French Guiana, Martinique, Réunion, Saint-Martin 26 € 78 € 140 €
South Africa, Saudi Arabia, Bahrain, Canada, Cape Verde, Egypt, United Arab Emirates, United States, Israel, Lebanon, Mauritius, Qatar 34 € 99 € 172 €
Argentina, Australia, Brazil, Chile, China, Colombia, South Korea, Costa Rica, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Mexico, New Zealand, Paraguay, Dominican Republic, Singapore, Taiwan, Thailand, Uruguay, Venezuela , Vietnam 39 € 125 € 222 €
French Polynesia, New Caledonia 43 € 165 € 320 €


How long are your delivery times ?
 

For each order placed before 4pm, Monday to Friday, your order will be shipped the same day. If you order after 4pm, your order is shipped the next working day.

The following delivery times are given as indication and depend on the day and time of your order, as well as the selected carrier.

We are commited to respect a maximum delivery date, given to you during the placement of your order and indicated on the order confirmation.

 

CountryTime
Metropolitan France, Corsica, Monaco 1 to 5 days
Other destinations 3 to 8 days

For more information on delivery times, please contact our customer service by email eshop@merci-merci.com 
or by phone at +33 (0)1 80 05 29 67, Monday to Friday, from 10h to 18h (GMT +1 time zone and except French holidays).


What happens if I'm not in when the delivery arrives ?

In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.
Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.
In case the timeout is attributable to you (the delivery address you provided was not correct or you are not past (e) pick up the package within 15 day period), the costs forwarding the package will be at your expense.


Can I pay with a gift card from the Merci store ?

It is not possible to make payments on the merci website using any form of payment other than a credit card or Paypal. Please visit our store if you would like to use your gift card.


What methods of payment are accepted ?

We accept the following credit cards: Carte Bleue, Visa, Mastercard and American Express.

We also accept payment by Paypal.

 

Payments by postal order, cheque, bank transfer or administrative payment order are not accepted. VISA ELECTRON and MASTERCARD MAESTRO cards are not accepted as payment on our website.

Is payment secure ?

Yes, payment is 100% secure. Transactions carried out on www.merci-merci.com are secured by our partner Ogone's payment system. All information communicated in order to process payment is encoded using the SSL (Secure Socket Layer) protocol.

This data cannot be detected, intercepted or used by any third party, nor will it be retained on our IT systems. When you are asked to insert your credit card number, you can check that you are in a secure zone by using your browser.

 

These zones can be identified by an address beginning with https, and include 'secure.ogone.com' as well as a locked padlock or key icon at the bottom of your browser. For your security, Ogone checks that the connection with your browser is secure before sending your financial information.

Ogone is a technical service provider, and is not responsible for any disputes regarding orders. These must be dealt with directly via www.merci-merci.com or your bank.

 

Will my card details be retained ?

No card details are stored on our website. Your card details are entered directly onto the secure server hosted by our technical and financial partner, Ogone. The card details you give us, encrypted on your own computer, will never circulate without encryption on the internet. 

 

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3. Order

Is there a minimum order value ?

No, we do not set any minimum order value.

How do I place my order?

Place your order using several steps:

 

Step 1: add the items to your basket

 

Each item is presented as a product sheet detailing its features (photos, zoom, fabric composition etc). This sheet can be accessed by browsing the different headings of the online catalogue. To add an item to your basket, navigate to the product sheet. Select the size and/or colour you require.

Click on 'add to my basket'. The basket can be found on the top right of your screen, and will show that your item has been added by indicating the number of items it contains.

You can then decide to complete your order or continue with your online purchases.

 

Step 2: confirm your basket


To complete your order, you must first confirm your basket.Click on your basket to access a summary of your order. To complete your order, simply click on 'buy now'. You then have the possibility of amending the size and quantity of the items you have selected.The default postage and packing charge shown is for delivery within France.

You can amend the country of delivery in order to see the total charges that will be added to your bill. A box for entering any special order code is also provided.

If you have received one of our special order codes, don't forget to enter it in the area indicated so that you will receive your special offer.

The total amount of VAT applied to the products, as well as the postage and packing charges, will also be stated. Click on the 'order' button to save your basket and continue with your order.


Step 3: enter your delivery and billing addresses 

 

You will now access a form for you to enter your delivery and billing addresses. If you have already placed an order on www.merci-merci.com, you will have a customer area. Identify yourself using your email address and password. This means that you will not have to enter your delivery and billing addresses again.

You will, however, have the opportunity to enter new details if necessary. All fields marked with an asterisk (*) are compulsory. This first form is for your delivery address only.

Fill in the fields with as much detail as possible as they will be used by the carrier to send your order. If you would like your order to be delivered to your work address, don't forget to fill in the company name in the 'Company' field.

By default, your billing address will be the same as your delivery address, but you can choose a different billing address. Select this option, and a new form will appear for you to fill in.We will then ask you to enter your email address and password.

This information will be used to send your order confirmation email as well as to enable you to track your order via your customer area. Your delivery charges are calculated depending on the country you have indicated in your delivery address. Next to this field, we will give you the estimated latest date when you should receive your order. Check the information and click on the 'confirm' button to continue with your order.

 

Step 4: choose your payment options and method, review your order


You will now access a screen enabling you to choose your options for receiving your newsletter. You can amend these options at any time by accessing your customer area. Next, select the payment method you would like to use for your order. Further information on accepted payment metodhs.

Use the order summary at the top of your screen to check all the details of your order are complete.

You can modify the contents of your basket as well as your delivery and billing addresses at any time. Having confirmed your details, you will then be redirected to the secure payment screen for Ogone, our payment partner.

 

Step 5: secure payment

 


You will next access the secure payment screen for our payment partnerFields are available for you to enter your credit card number as well as the expiry date and the 3 last digits of the security code on the back of your card.

Enter the last 4 digits for American Express cards.If your payment is accepted, you will be redirected to an order confirmation screen on our website. If your payment is not accepted, you have up to 3 attempts to re-enter your card details.

Following the 3rd refusal, you will be redirected to a screen on our website explaining that your payment has been refused.

Contact our Customer Service Department to find out why and reach another solution for completing your order.

 

Step 6: dispatching your order


Once your payment is accepted, you will receive an email confirming your order within a few minutes. Please keep this email as it contains the detail of your order, your delivery and billing details, the estimated delivery date as well as the total amount you have paid online.Your bill will not be sent until your order has been prepared by our logistics centre.

Once this preparation is complete, you will receive another email informing you that your order has been dispatched. You can then download your bill in pdf format by clicking on the link in the email that will redirect you to your customer area.

Has my order been received?

Once your payment is accepted, you will be redirected to a screen on our website confirming your order. Within a few minutes, you will then receive a confirmation email summarising the details of your order.

If you have not received this email, please contact our Customer Service Department stating the time and date of your order, as well as the total amount of the order.

We will then confirm whether the order has been received or whether further action is needed to confirm it.

 

 I can't add items to my basket.

We use JavaScript technology in order for our website to work correctly.

Check that JavaScript authorisation is activated on your web browser. (Internet Explorer, Firefox, Safari). If the problem persists, check that your firewall, or any other network protection software, is not blocking access to our website. In certain cases, it may be necessary to deactivate this protection to access the website.

 

Can I buy a product that is no longer available ?

We only sell products that are available in stock. When a product is listed as unavailable, this does not mean that it is sold out, but just that it is temporarily out of stock.

Contact our Customer Service Department to find out where you can buy this item: in shops, or on our website after a certain time.

We will take your contact details so that we can get in touch with you as soon as the product is available again.


If the product you want isn't available in the color or size of your choice, you can subscribe to a back in stock alert. To do this, click on "Item is not available?" near the size selector, and enter your email address to receive an alert when the desired item returns.


Can I come and pick up my order ?

Orders placed on our website are dispatched from our logistics centre, so you cannot come and pick up your order from our store.

I still haven't received my order, is there a problem?

First of all, check that your order has been received : following acceptance of your payment, you should have received an order confirmation email.

If it is not in your inbox, check your spam folder.You should then have received an email telling you that your order has been dispatched. If you haven't received anything within 5 working days, and no note has been left in your letterbox by the Post Office or courier, contact our Customer Service Department .

 

Can I modify or amend my order ?

To guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket. Unfortunately, this means that it is impossible to modify or amend your order once confirmed. 

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4. Products

Do the prices shown include VAT ?

Yes, the item prices include VAT. You will not therefore have any additional taxes to pay for the french destinations.

For orders outside of France, when the exported package reaches its destination, the recipient must pay the taxes or customs duty that apply to the country of destination. Local authorities can provide this information.


Is there a size guide ?

Yes, you can consult it here. It will enable you to see the conversion between French, European and American sizes. If you are still not sure, do not hesitate to contact our Customer Service Department.

 

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5. Delivery

Do you deliver outside France? Do you deliver to French overseas departments and territories?

We deliver nearly 80 destinations worldwide. You will find in the table below the list of these destinations :

Countries
Albania, Argentina, Australia, Austria
Bahrain, Belgium, Brazil, Bulgaria
Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic
Denmark, Dominican Republic
Egypt, Estonia
Faroe Islands, Finland, French Guiana, French Polynesia
Georgia, Germany, Greece, Guadeloupe
Hong Kong, Hungary
Iceland, India, Indonesia, Ireland, Israel, Italy
Japan
Latvia, Lebanon, Lithuania, Luxembourg
Malaysia, Maldives, Malta, Martinique, Maurice, Mexico, Moldova, Montenegro
Netherlands, New Caledonia, New Zealand, Norway
Paraguay, Poland, Portugal
Qatar
Réunion, Romania, Russia
Saint-Martin, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland
Taiwan, Thailand, Turkey
Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay
Venezuela, Vietnam



What are the delivery charges?

Depending on the composition of your order, three levels of shipping are available, divided as follows :

  • RATE 1 : commands composed of low volume products (fashion, accessories, stationery ...)
  • RATE 2 : commands composed of small furniture orders up to three (3) items included (chairs, ...)
  • RATE 3 : commands composed of small furniture four (4) articles and more.

In the case of a particularly voluminous order (eg several furniture articles), the customer service could contact you to arrange a special delivery, with an appointment.

The big furniture is available in store only. To be put in contact with our store customer service and order, click on "Contact Us" on the product page.

Metropolitan France, Corsica and Monaco :

Delivery is ensured through the Colissimo services (classic delivery 3-5 days) or Chronopost (express delivery 1-2 days) for metropolitan France, Corsica and Monaco.

 Rate 1 Rate 2  Rate 3 
Colissimo 48h Chronopost 24h Colissimo 48h Chronopost 24h Colissimo 48h Chronopost 24h 
6,90 € 13 € 17 € 24 € 24 € 34 €

International

Delivery services is ensured through the Colissimo Expert International and Colissimo Expert Outre Mer services (3-8 days).


CountryRate 1Rate 2Rate 3
Germany, Belgium, Luxembourg, Netherlands 13 € 19 € 28 €
Spain, Italy, United Kingdom, Switzerland 16 € 23 € 31 €
Austria, Denmark, Ireland, Portugal 17 € 27 € 41 €
Finland, Faroe Islands, Norway, Sweden 21 € 33 € 48 €
Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia 24 € 54 € 87 €
Albania, Bulgaria, Croatia, Cyprus, Estonia, Georgia, Latvia, Lithuania, Malta, Moldova, Montenegro, Romania, Russia, Serbia, Turkey, Ukraine 24 € 56 € 94 €
Guadeloupe, French Guiana, Martinique, Réunion, Saint-Martin 26 € 78 € 140 €
South Africa, Saudi Arabia, Bahrain, Canada, Cape Verde, Egypt, United Arab Emirates, United States, Israel, Lebanon, Mauritius, Qatar 34 € 99 € 172 €
Argentina, Australia, Brazil, Chile, China, Colombia, South Korea, Costa Rica, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Mexico, New Zealand, Paraguay, Dominican Republic, Singapore, Taiwan, Thailand, Uruguay, Venezuela , Vietnam 39 € 125 € 222 €
French Polynesia, New Caledonia 43 € 165 € 320 €





How long are your delivery times?

For each order placed before 4pm, Monday to Friday, your order will be shipped the same day. If you order after 4pm, your order is shipped the next working day.

The following delivery times are given as indication and depend on the day and time of your order, as well as the selected carrier.

We are commited to respect a maximum delivery date, given to you during the placement of your order and indicated on the order confirmation.

 

CountryTime
Metropolitan France, Corsica, Monaco 1 to 5 days
Other destinations 3 to 8 days

For more information on delivery times, please contact our customer service by email eshop@merci-merci.com 
or by phone at +33 (0)1 80 05 29 67, Monday to Friday, from 10h to 18h (GMT +1 time zone and except French holidays).


What happens if I'm not in when the delivery arrives ?

 

In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.
Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.
In case the timeout is attributable to you (the delivery address you provided was not correct or you are not past (e) pick up the package within 15 day period), the costs forwarding the package will be at your expense.


Where will I have to go to pick up my parcel ?

 

For all orders placed on the website, you will receive an email reminding you of the delivery address you supplied.

If you are out when the delivery arrives, the carrier in charge of the shipping will leave a note explaining where you can collect your parcel.

 


Can I change a delivery address / the contents of the delivery ?

 

Once the order has been confirmed, it is unfortunately no longer possible to make any changes.

This is because, to guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket.

However, it is possible to amend your default address for your next orders within the ‘my details’ section in your customer area.

 

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6. Returns

 

How do I return goods ?

 

Counting from the date your order is received, you have 15 (fifteen) working days in which to return the products ordered.

Returns to shops are not accepted. Returns can only be made by adhering strictly to the procedure below.

 

  • you must complete and print the Returns Slip using the returns form, and enclose it with your parcel. Connect to your customer area to fill in this form. Without this returns slip, the return will not be accepted by The Other Store.
  • products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must not therefore have been worn, washed or damaged. The returns address is shown on the returns form that you can download.
  • for The Other Store to take responsibility for any loss of products during transporting returns, we would advise you to send all your returns by registered post with acknowledgement of receipt, without which we will be unable to refund the cost of the items.
  • the Customer is exclusively responsible for the cost of returning items. 

 

If the above conditions are met, the total amount of the items returned, including VAT, will be refunded.

Your refund will take effect within fifteen (15) days of receiving the items. You will be refunded by crediting the bank account used for your payment.


Is it possible to return my item in the store?

No, items can only be returned following the procedure described above.

 


Have you received my returns ?

 

You will receive an email as soon as your parcel is received at our logistics centre. If you have not received an email confirming receipt within 10 days of returning your items, please contact the Customer Service Departmenand we will get back to you as soon as possible. We would recommend including your parcel reference number with your message.


 

What should I do if my parcel is damaged on arrival ?

On receipt of your parcel, if you see that the packaging is showing signs of damage, you may either : refuse the parcel, in which case it will be returned straight to our logistics centre : or ask for it to be delivered to your post office so that you can open it in the presence of an authorised officer. If your parcel has been accepted by an unknown third party, you can fill in the Post Office contact form. A customer advisor will look into your request and you will be sent a response within 2 working days.

In any case, you may not accept the parcel whilst expressing reservations.


My item has a fault

Merci pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will be at our expense.

 

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7. Payment

What methods of payment are accepted ?

We accept the following credit cards: Carte Bleue, Visa, Mastercard and American Express. 

We also accept payment by Paypal.

 

Payments by postal order, cheque, bank transfer or administrative payment order are not accepted.

VISA ELECTRON and MASTERCARD MAESTRO cards are not accepted as payment on our website.


Can I pay with a gift card from the Merci store ?

It is not possible to make payments on the Merci website using any form of payment other than a credit card or Paypal. Please visit our shops if you would like to use your gift card.


Is payment secure ?

Yes, payment is 100% secure. Transactions carried out on www.merci-merci.com are secured by our partner payment system

All information communicated in order to process payment is encoded using the SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by any third party, nor will it be retained on our IT systems. 

When you are asked to insert your credit card number, you can check that you are in a secure zone by using your browser. These zones can be identified by an address beginning with https, and include 'secure.ogone.com' as well as a locked padlock or key icon at the bottom of your browser.

For your security, Ogone checks that the connection with your browser is secure before sending your financial information. Ogone is a technical service provider, and is not responsible for any disputes regarding orders. These must be dealt with directly via www.merci-merci.com or your bank.

 

Will my card details be retained ?

No card details are stored on our website. Your card details are entered directly onto the secure server hosted by our technical and financial partner, Ogone.

The card details you give us, encrypted on your own computer, will never circulate without encryption on the internet.


My payment has been refused, why ?

You have up to 3 attempts to pay for your order. If none of these attempts is successful, your payment will be refused and you will be redirected to a screen on our website explaining that your payment has been refused.

Your payment may have been refused for different reasons: an error entering your card details, the order amount may have exceeded your payment limit, etc.

Contact our Customer Service Department to find out why and reach another solution for completing your order. We would remind you that VISA ELECTRON and MASTERCARD MAESTRO cards are not accepted as payment on our website.


I paid by credit card but I haven't received a confirmation email.

Once your order has been placed, you will receive a confirmation email. If you can't see it in your inbox, it may have gone into your spam folder.

Is the credit card payment has gone through and you have not received an email confirming your order within 5 minutes, contact our Customer Service Departmenimmediately.

Card verification (security procedures) takes a little longer which means that the order will not be immediately authorised and must be confirmed manually.

 

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8. My Customer area

 

To connect to your Customer area, simply click on the 'Connect' tab on the top navigation bar. You will then be asked for your email address and password. The password is the one you gave on your order form.

 

I've forgotten my password

If you have forgotten your password, click on the link above to be redirected to the forgotten password form. An email containing your new password will be sent to your inbox.

 Forgotten your password?

 


I would like to amend my personal details.

In accordance with the French Data Protection Act of 6th January 1978, you have the right to access, correct, modify and delete your personal data. This site is registered with CNIL (French national commission for information technology and civil liberties), no. 1351361. 

 

Via your customer area, you can modify your personal data and subscribe to receiving the newsletter as well as update alerts. You can exercise these rights by contacting us by post or email at the following address:

 

THE OTHER STORE 
E-shop Merci
11, rue de Poissy
75005 Paris

 

I would like to track my order.

Your order tracking number will be sent by email once your parcel has been passed to the courier. By clicking on it, you can access an interface enabling you to track the progress of your parcel. Your parcel number is also available in your customer area, under MY ORDERS.

 

How can I print my bill ?

Your bill will not be sent until your order has been prepared by our logistics centre. Once this preparation is complete, you will receive another email informing you that your order has been dispatched. You can then download your bill in pdf format by clicking on the link in the email that will redirect you to your customer area.

 

How do I sign up to the newsletter?

To subscribe to the newsletter, see the top or end of each page on the website. Simply fill in your informations, then confirm.

You may also subscribe via your customer area (my customer area), by clicking on 'my subscriptions'. You can then sign up to the newsletter from this page.

I can't view the update alerts / newsletter

You can view the message by clicking on the hyperlink ‘if you cannot see this message, click here'. If you would like to read our newsletter like a traditional email, the problem may be due to your email set-up. You must authorise images from Merci to be displayed or 'downloaded' when you open the message. In case of difficulties, pease contact us to let us know your settings.

 

I no longer wish to receive the newsletter

To stop receiving the newsletter, you can click on the unsubscribe link at the bottom of your latest email. Another possibility is to return to your customer area and select the 'my subscriptions' tab. Simply untick the 'I would like to subscribe to...' boxes and save your changes.

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9. Protection of personal data

 

We are committed to guaranteeing the strict confidentiality of the personal data you supply us, as visitors and customers of this website.

 


Our policy on the use of cookies


In order to process your order, we must be able to see your customer profil and identify the products you are buying. To this end, we place small programmes called cookies onto your computer.

 

Cookies memorise when you visited the site, your identity (using your email and password) and the contents of your basket. Once you have left the site, these details are memorised for 30 days, after which they are definitively erased from our website.


Protection of personal data


As a commercial website, we collect a certain amount of information that is required for processing orders. All these details are treated with the utmost confidentiality.

In accordance with the French Data Protection Act of 6th January 1978, you have the right to access, correct, modify and delete your personal data. This site is registered with CNIL (French national commission for information technology and civil liberties), no. 1351361.

 

You can exercise this right by contacting us by post or email at the following address:

 

Email: eshop@merci-merci.com

 

THE OTHER STORE 
e-shop Merci
11, rue de Poissy
75005 Paris

 

You can always modify your personal data from your customer area by connecting using your email address and password.